FREQUENTLY ASKED QUESTIONS
Will i be charged extra fees for false alarms?
Somers Security Systems does not charge any additional fees for false alarms. However, some jurisdictions do charge a fee or a fine for exceeding a reasonable number of false alarms. If it is a real emergency, your police or local government does not count that as a false alarm. If you ever accidentally trigger your alarm, you have two opportunities to cancel the alarm before the police are ever dispatched. The monitoring facility will call your home and ask for the correct password. If you give the correct password at that point and inform them that is was a false alarm, the police will not be dispatched. You can also call the monitoring facility, at (800) 432-1429 to cancel the police dispatch. When calling the monitoring facility you will also have to provide the correct password. If the police are not dispatched to your home, you will never have to worry about being charged any fees or fines by your police or local government for that type of false alarm.
Who do I contact for service, installation or maintenance of my alarm system?
With all alarm system service, maintenance, and installation issues, you can contact our office at (914) 888-1411, Monday-Friday, 9 am – 4:30 pm.
Who do I contact when my alarm goes off?
Customers can contact the monitoring facility, Criticom International, any time, 24 hours a day, 7 days a week at (800) 432-1429.
What happens when I press a manual panic button?
If you press a panic button on your alarm system, the monitoring facility immediately dispatches the authorities to your home. The operators do not call and ask for a password when a panic button is pressed.
Can I add more equipment to my system?
Of course. If you decide to add additional equipment to your security system, please call the office at (914) 888-1411 and a customer service representative will be happy to assist you.
What if I have pets?
There are many different ways that you can provide excellent security for your home and family even when you have pets in the home. There are a variety of motion detectors for different size animals. Our sales representative will be happy to assist you.
How do the keychain remote controls work?
The keychain remote controls (key fobs) offer you more wireless flexibility. They are very much the same as the keychain remote you use to lock and unlock your car. The keychain remote for your alarm system allows you to arm and disarm your system and send a panic signal from anywhere inside your home. It also works outside your home at a range of about 100 feet, which may vary. You can arm the system after you leave the house and disarm it before you open the front door with the push of a button.
How loud is the interior siren?
The interior siren is approximately 110 dB. It is designed to alert you and any potential intruder that the alarm has detected a problem in the house.
When will my monitoring services begin?
Your monitoring services will begin when your monitoring is activated. If we install your alarm system but you do not have your telephone number yet, we will install the alarm as a local alarm that is not monitored. When you get your telephone number, we will come back at no charge to activate your monitoring. At that time your monitoring services will begin.
What is your billing process?
All renewal invoices are due 30 days prior to a customer’s renewal period. For example, if a customer’s renewal is March, the invoice will be due February..
How can I pay my bill?
At this time, we accept money order, check or credit card(Visa or Mastercard). We can set you up for automatic credit card payments due either quarterly or annually if you prefer.